FAQ

Yes, we do provide packaging. please call us to discuss your needs. When contracted to pack, the materials we provide are charged as disbursements. Packaging supplies are also available from all self-storage units. Good used boxes are generally available from supermarkets and appliance stores — call ahead to confirm the best time to collect them.

Yes, we do provide packaging. please call us to discuss your needs. When contracted to pack, the materials we provide are charged as disbursements. Packaging supplies are also available from all self-storage units. Good used boxes are generally available from supermarkets and appliance stores — call ahead to confirm the best time to collect them.

Not usually, but we may make an exception to this rule. Please discuss your needs with us.

Insurance must be purchased from a licensed insurance professional. Please arrange Transit Insurance with your insurance provider.

No, Wellington is well served by excellent self-storage facilities with onsite staff, good security and appropriate insurance covers. We work to maintain a good relationship with them. TIP — Storage units are not all the same. Before you book your unit consider your needs and discuss them with the facility staff to ensure you get the best solution.

Our vehicles are chosen for their size and ability us to provide a full range of relocation services. 2 smaller trucks are often a better solution to one large one – especially in hilly suburbs. So, talk to us about your situation and well find the best solution to fit your move. To ensure the safe and efficient relocation of your effects, our vehicles are all fitted with batons, moving blankets, straps, ties, trollies, safety cones and tools. Purpose built trollies and heavy lifting straps are on hand for heavier items. To ensure easy communication and the convenience of a complete service our vehicles are equipped with our purpose-built service app and carry cell phones and mobile EFTPOS.

Moving into your new house on settlement day is stressful. Talk to us and well work with you to ensure things go as smoothly as possible. Settlements are commonly delayed. A bigger team and a backup vehicle is often the best approach.

It sometimes does, and we don’t like being wrong… or late for our next job. The size of your load, your location and access and your level of preparation will all affect the service time. When you provide this information, please “estimate up”. It’s better to get a truck that’s too big and an extra set of hands to get the move done efficiently. Long, difficult or dangerous paths and stairs and lift access can double estimated service times. Please tell us about them. Sending two men to do a job that is better suited to a bigger team is going to slow up sooner or later. And it will cost more if you don’t – especially if we have to bring in extra staff to get it done in time. Most often, we have other scheduled work.

Have a go at assessing it yourself. Think in cubic meters a queen mattress is 2.0m X 1.5m X 0.2 — that’s just 0.6 cubic meters. Go room to room and hatch out the meters and you will be done in no time. Tip: Allow for boxes, outside furniture and the garage… be generous, it’s better to over-estimate so you get the right sized truck. Do you have more than 10, 20, 30 or 40 cubic meters? If you are confident about your calculations you will be about right. If you are not sure let us know, we will be happy to help.